Refund & Dispute Policy

As a virtual service provider, our products become available and incur costs immediately upon purchase (especially token-based features involving real-time LLM API costs). This policy clearly defines which situations qualify for a refund, how to apply, and processing timelines.

We agree to a full or proportional refund in the following situations:

• Service Outage: If a paid feature is unavailable for more than 24 hours due to a platform technical failure, we refund the unused portion
• Duplicate Charge: If you are charged multiple times due to a system error, the excess amount will be fully refunded
• Subscription Not Activated: If you have not used any member-exclusive features (including AI coach conversations, skill pack practice, codex generation, etc.) within 7 days of payment, you may request a full refund
• Unused Recharge Balance: Theunused portionof your account recharge can be refunded within 30 days, minus the payment gateway fees incurred (approximately 0.6%)

We do not refund in the following situations:

• Consumed Tokens / Compute Credits: Each AI conversation, codex generation, or skill pack practice involves real-time LLM API costs that cannot be recovered once consumed
• Requesting cancellation of the current subscription period after already using member features
• Account frozen/banned due to violation of the Terms of Service
• Subjective dissatisfaction (e.g., "don't like the content" or "can't learn it"), but the service functions normally
• Promotional or limited-time discounted products (unless otherwise stated)

1. Send an email to sewekennedy91@gmail.com with the subject "Refund Request - Your Registered Email"
2. Please include in the email body:
   • Registered email / User ID
   • Order number / Payment time / Amount
   • Refund reason + relevant screenshots
3. We will reply with the processing result within 3 business days
4. After approval, refunds are returned via the original WeChat Pay method, typically arriving within 3-7 calendar days

If you disagree with the result, you may request a review within 7 business days of receiving our response. If the review still does not resolve the issue, you may pursue the following channels:

• File a complaint with the local consumer protection association
• Initiate a payment dispute through the WeChat Pay platform
• File a lawsuit with the people's court having jurisdiction over our registered location

The payment entity for this platform is AIFlowLearn. Any requests to pay to other accounts are not our official actions. Please stay vigilant.

Customer service email: sewekennedy91@gmail.com
Business hours: Monday to Friday 9:00-18:00 (excluding holidays)